1. Q: Are you a factory or trading company?

A: We are a professional manufacturer meanwhile we have ability to organize the source of goods.We also establish long-term cooperative relations with some famous brands at home and abroad.

 

2.Q: How long about the lead time?

A: We will ship out immediately if we have stock, most of items need 5-7 working days depending on the quantity ordered. If you need a rush order, contact our representatives to discuss your specific needs.

 

3.Q:Before mass order, can you offer samples? How will you charge for them?

A: We are willing to offer samples to lower your purchasing risk. Generally, if from inventory, we can deliver out within 3days, however if need processing, we can deliver out within 15days. For some difficult items, the delivery time will be decided by its grade of difficulty. For some low value items, we can offer free sample, however we would like you to afford the freight cost. For customized products, we need to charge the developing cost.

 

4.Q:Can I customize products?

A.Of course, we can build a new mold to produce the products for you. mold cost according to the quantity.

 

5.Q:What can we buy from you?

A:Dental Zirconia Blocks, Dental Lithium Disilicate, Dental Scanners, Dental Milling Machine, Dental Sintering Furnace,and CAD/CAM Machine We provide one-stop purchasing for dental supplies dealer and dental laboratories in the world. Welcome to contact me for our product catalogue.

 

6.Q:How does your factory do as quality control?

A: We strictly follow international and domestic medical standards. Inspectors in different positions including packaging to ensure the quality of products. If you have problem in using, you can describe the problem details, we will ask technician to give your solution.

 

7.Q: How to order from your store?

A: Step1 Send your inquiry to us.

Step 2 We quote you within 24 hours.

Step 3 Make agreements on price.

Step 4 Arrange payment for the order.

Step 5 Make delivery in time.

 

8.Q:If the quality can not meet the requirement or any loss during the freight, how should we do?

A: We have strict QC test and professional QC team. We are always offering qualified products. If anything goes wrong, the quality can not meet requirement on the contract, we will reproduce the qualified products or refund the payment. We have the professional packing team and will pack the product in safe package for long distance delivery. If any loss during the freight, we hope you can assistant us to claim from the logistics company and we will arrange the replacement accordingly.